FAQ

  • How long do I have to return something?

    Returns are accepted within 30 days of delivery, as long as the item is in original condition and packaging.

  • What condition should the item be in?

    To be eligible for a return, items must be unworn, unwashed, undamaged, and include the original packaging.

  • Do I need a receipt?

    Yes — proof of purchase (like an order number or email confirmation) is required.

  • Who pays for return shipping?

    Customers are responsible for return shipping costs, unless the return is due to an error (wrong item, defective product, etc).

  • How do I start a return?

    Email Support@dork-hq.com with the order number and reason for the return. Return instructions will be provided in response.

  • When will I get my refund?

    After the item is received and approved, refunds are typically processed within 5–10 business days to the original payment method.

  • Can I exchange for a different size or color?

    Absolutely. The fastest way is to return the original item and place a new order for the preferred size or color.

  • What if my item arrived damaged or incorrect?

    If something’s wrong, reach out to support@dork-hq.com within 7 days of receiving the item. A solution will be arranged ASAP.

Returns, Refunds, Exchanges

At Dork, the goal is to make sure every piece of gear feels just right. But if something’s off, no worries — help is available.

  • Returns

    Returns are accepted on unworn, unwashed, and undamaged items within 30 days of delivery. To qualify:

    • Items must be in original condition and packaging.

    • Proof of purchase (order number or receipt) is required.

    How to Start a Return

    Send an email to support@dork-hq.com with the order number and reason for return. Instructions and a return shipping address will be provided.

    Note: Return shipping costs are the responsibility of the customer unless the return is due to an error (wrong item, defective product, etc).

  • Refunds

    After the returned item is received and inspected, a notification will be sent regarding approval. If approved, a refund will be issued to the original payment method within 5–10 business days.

  • Exchanges

    Looking for a different size or color? The fastest option is to return the original item and place a new order. For help, send an email to support@dork-hq.com.

    Damaged or Incorrect Items

    If an item arrives damaged or incorrect, reach out within 7 days of receiving it. A solution will be provided as quickly as possible.

Dork Return & Refund Form

Please fill out the form below to start your return or refund request.